If something is wrong with your lift you can always call Cibes for support.
We always recommend you to sign a service contract for your lift. A service contract will guarantee the best maintenance and function of your lift.
When you sign a service contract with Cibes Lift, you will receive regular service visits of qualified lift engineers who will test all essential lift functions, lubricate the parts and perform a safety check. If you sign a service contract with Cibes, you also get discounted rates on other repairs. Please contact Cibes Lift for more information.
If your lift unexpectedly fails, please contact your local Cibes office or partner. Our experienced technicians will try to find the cause of the failure over the phone. If the failure cannot be resolved by a telephone assistance, a technician will be scheduled to clear the issue.
In case of power outage you can always drive the lift directly to a lower floor thanks to our battery lowering device. As soon as the lift reaches the lower stop, the door will open automatically and you can leave the lift safely without third party assistance.